Call Out Protocol

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When health coach is sick and will not be at work please do the following:

Get Rest and Get Better!

Text your Team Lead and Rita Ravenna as soon as possible.

Rita R 847.612.5816

Indicate in the text message if you have any Advocate Aurora phone coaching sessions scheduled that day.

If possible, update your Slack status to indicate you are out ill.

If possible, update your OOO message in CoachSpect to indicate you are out sick.

If possible, email your phone coaching members and let them know you are out sick and will reschedule when back in office.

If not possible, when you text your Team Lead and Rita indicate that you need help with contacting members to let them know you will not be able to call them and indicate if you have any Advocate members on your schedule for the day.

To make it possible for your Team Lead and Rita to contact your members to notify them you will not be calling them:

  • Ensure that Tasks in CoachSpect for each member clearly indicate which are Phone Calls/Video with the words “Phone” or “Call” or “Video” so they are easy to identify.
  • Ensure your Task list matches your Calendar so no one is accidentally missed in the notification.

Absence of 2 hours or less in a single day:

  • If the team member does not wish to make up the time, they must use PTO in whole hour increments to cover the absence.
  • Alternatively, the team member can make up the missed time either on the same day or throughout the same week.
  • Email LROD and your Team Lead ahead of time to inform us that you will be missing work time. Include in the email if you will be making up the time (indicate when this will happen) or if you will be submitting PTO request.

Absence of more than 2 hours in a single day:

  • If the team member does not wish to make up the time, they should use PTO in whole hour increments to cover the entire absence via Stratustime.
  • Alternatively, the team member can make up the first 2 hours and use PTO in whole hour increments to cover the time exceeding 2 hours.
  • Email LROD and your Team Lead ahead of time to inform us that you will be missing work time. Include in the email if you will be making up the time (indicate when this will happen) or if you will be submitting PTO request.