Workplace Options - Financial Support for ACS and Empowerlinc Groups

Financial support from professionals is available to our coaching members that are part of ACS and EmpowerLinc groups. Warm transfer your member to the phone number: 844-523-3360.

When you warm transfer your member to the Specialist provide the following:

o   The coach should state they are calling from Marquee Health along with the following:

o   Participant’s Name

o   Participant’s Phone Number  

o   Brief reason for call

FINANCIAL ASSIST

Employees who are physically, emotionally, and financially fit in their personal lives are better able to contribute in the workplace. With Financial Assist, employees can access a program of comprehensive financial support services—empowering them to concentrate on responsibilities at work, rather than on financial concerns.

Employees requiring financial services will begin by completing an intake with a financial consultant and presenting his or her issue(s). In many cases, the consultant can provide issue resolution assistance on the spot. Financial consultants are available Monday through Friday from 8:00 a.m. to 12:00 a.m. EST (within the continental US). Any callers requesting financial assist services outside of those hours will receive a follow-up call from a financial consultant the next business day.

If, after speaking with a financial consultant, issue resolution requires additional preparation, planning, or more specialized financial assistance, the financial consultant will offer the employee an appointment with one of our qualified financial counselors for a detailed telephonic consultation regarding his or her most pressing financial issues. Appointments with our financial counselors are available Monday through Friday from 9:00 a.m. to 10:00 p.m. EST (within the continental US) and typically last about an hour. There is no limit to the length of the consultation or restrictions on repeated use of the service.

Where appropriate, counselors will send the client information to review or worksheets to complete prior to their scheduled session. On the day and time of the appointment, the counselor will telephone the employee to begin the session. After the appointment is finished, the counselor will e-mail and/or mail a summary of goals and steps to the caller, along with any additional, applicable, educational materials, as well as a quality survey.

The most common financial issues addressed include:

·         Bankruptcy counseling

·         Budgeting (to cope with reduction in household earnings; to reduce debt; to save; household budgeting)

·         Buying a home for the first time

·         Major life event planning

·         College fund planning

·         Credit card debt (lowering rates; consolidating debt)

·         Retirement planning

·         Foreclosure prevention

·         Identity theft prevention

Educational Resources

A wide variety of tip sheets, worksheets, and check lists are available through the service, including titles such as: 

·         Making a Budget: A Worksheet

·         Fiscal Fitness: Debt Management Plans

·         Knee Deep in Debt (Parts 1 and 2)

·         Budgeting Your Wedding

·         Financing Your Education

·         Credit: Consumer Tips (Parts 1 and 2)

·         Saving and Investing (Parts 1 through 7)

·         Before You File for Personal Bankruptcy…

·         Three Year-End Tax Tips to Help You Save

·         Checklist of Common Tax Return Errors

·         Retirement Saving Strategies for Late Starters

·         Financial and Estate Planning for Seniors

There are also a number of educational materials and resources available in the Financial module of the work-life website, including articles, forms, archived webinars, links to qualified resources, eLearnings, and 40 financial calculators.

Our counselors may also share information on any publicly available financial resources that may benefit the user.

Financial Counselor Credentials

All of our financial counselors hold a certification as either an Accredited Financial Counselor (AFC), Certified Financial Planner (CFP), or Chartered Financial Consultant (ChFC), or a hold a national certification from the National Foundation for Credit Counseling (NFCC). Additionally, they must successfully complete 123 to 136 hours of training before having any interaction with customers. These training hours cover topics including:

·         Consumer rights and responsibilities

·         Spending plans and budgeting

·         Debt management and bankruptcy

·         Creditor policies and practices

·         Challenging issues

·         Counseling principles and practices